&
Partners

Licensed and
regulated broker
across 5 continents

Safety of Funds
segregated accounts
European 'A' bank

Multi Award
winning
broker

&
Partners

Licensed and
regulated broker
across 5 continents

Safety of Funds
segregated accounts
European 'A' bank

Multi Award
winning
broker

FAQ

I want to manually close the position.

Start your broker platform by smart phone or by desktop software, that can be found here: Platform Software.

  • If you only want to close the position, but still want to receive new signals from trading system, then just close position.
    If you also want to stop following the trading system, then select ” Unfollow” on your system page: Check here. (and perform the first step too)
  • Not enough money on account.

My account is not copying position(s) from trading system(s)

First check if your account is “online” and activated. If that is the case, then check the positions from the systems.

  • Are the markets still open to trade? if markets are closed, then position will be taken at opening markets.
  • Check your multiplier and size of current positions. In most cases 0.05 is smallest trading size. Your multiplier should be at least 1 to be able to copy the position.
  • Not enough money on account.

I want to change my Multiplier

Before you can change multiplier you should first “Unfollow”. Then set new Multiplier and NEW positions will be with new Multiplier.

I changed Multiplier and positions are not copied?

Every trade/position has a unique ID. Once a position is manually closed (Unfollow), copy of current position is not possible. The account will get into position with next trade from system.

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